FAQ

What is Akela™?

Akela is a cardless loyalty rewards platform that gives shoppers a hassle-free way to join and redeem points and rewards with local merchants. A simple and free smartphone-based app that replaces all of those bulky cards in your wallet, Akela is quick to set up and easy to use.

Why is a loyalty program good for me?

Merchants with loyalty programs value your business. And to keep you as a repeat customer, they are willing to reward you.

You can feel good about buying products and services from a merchant with a loyalty program – you get something back, like a special offer, a discount, or a thank you. Why not?

And why is Akela better than other loyalty card programs?

Do you have lots of loyalty cards in your purse or wallet? Do they get lost and forgotten at home?

Akela is a fresh alternative to those bulky loyalty program cards you carry. With Akela, your loyalty card isn’t a card at all, it’s an app on your smartphone. You can earn, redeem, and give away rewards as gifts right from your phone.

All you have to do is download an app. Doesn’t that sound hassle-free?

What if I don’t have a smartphone?

No problem! Akela can work with any mobile phone or no phone at all. All of the features smartphone users would have access to via the app — like updating their profiles, checking their rewards, and giving rewards as a gift — are accessible through the shoppers’ login on our website.

Here’s what you do:

  1. Click on Login at the top right hand corner of this page. The login page will be displayed.
  2. Fill in your email address and password, and then click on Sign In.
  3. You will now be at the Akela Member Portal.
  4. A pop-up box might be displayed. If it does, click on the appropriate button, such as OK, to remove it.
  5. On the left side, click on the menu entry Retrieve Barcode.
  6. Record this information to have it with you. Either or both
    • write down your 4-character code and your 16-digit code
    • print this page and clip out the top card with the barcode image; you can use this as your Akela card

You can now present your 4-character code or your Akela card at participating merchants when you make your purchase.

How do I become a member of a merchant’s loyalty program?

Easy! There are are two ways.

If you have our Akela app installed on your smartphone, you can join yourself: just tap the “Join More Stores” button and select a store.

When you’re at a merchant that is part of the Akela loyalty network, the merchant can add you to their Akela loyalty program when you go to pay. Provide the merchant your alphanumeric membership code. If you don’t have your membership code with you, the merchant can look it up.

Is Akela easy to use?

For sure. Each Akela rewards transaction is recorded with a scan of your smartphone at the cash register.

© 2016 Akela Inc.