Why Loyalty Works

Loyalty programs are built on a very simple truth.

Treat your customers right and they will come back, buy more, and bring more customers with them.

Most companies lose 50% of their customers within five years. (Loyalty Leap, 2012)

It costs a business about 5-10 times more to acquire a new customer than to keep an existing customer. (Inc. Magazine)

Loyal, satisfied customers spend more — up to 67% more — on your products and services every year. (Loyalty Leap, 2012)

The average Canadian household is active in more than 9 loyalty programs. (The Customer Experience, Globe & Mail, Oct 2010)

You know your very best customers by name.

But what do you know about the rest of your customers?

An easy to use loyalty program could help your employees in every location get to know your customers, reward them, and make loyal customers out of them.

Loyalty programs are one of the best ways of getting to know your customers, rewarding them, and keeping them as long-term customers who visit more often, buy more of your products and services each visit, and bring your more new customers through referrals.

Is your loyalty program one of those loyalty programs? If it isn’t, get started with an Akela loyalty program. See what you can do with Akela! Loyalty programs are one of the best ways of getting to know your customers, rewarding them, and keeping them as long-term customers who visit more often, buy more of your products and services each visit, and bring your more new customers through referrals.

© 2016 Akela Inc.